The COM and NET registry is in the process of transitioning into thick whois format and the registrar whois server token has changed in the registry whois. While this may or may not be related to the transition it has caused the secondary whois lookups to not occur in all our domain name management software tools. You can easily fix this with a simple configuration change.
We will be updating all the software products on Monday (July 31, 2017) after which this manual configuration will not be required. We have updated most of our software products.
Windows Desktop Software
Right click on any COM domain and select “Whois Setup > Basic Whois Settings”. Scroll down to the entry for “Whois Server Token” and enter
Registrar WHOIS Server:
as the token. Press ‘Close’. Redo the lookup. Please don’t change the alphabet case, enter exactly as above.
Watch My Domains SED
Click on the “Whois Setup” button and type in COM into the TLD box and click click “Go”. Select the “Extraction” tab and add the following extraction data for the whois.crsnic.net whois server
[*]=>*
Registrar WHOIS Server:=>whois_server
Click the “Submit Changes” button to save.
Please don’t change the alphabet case, enter exactly as above. See here for details about extraction tokens.
Watch My Domains Mac
Click on any COM domain in your domain list and select “Edit >> Registry Whois Setup” from the application menu. Click on the “Parse Tab;e” tab and add the following extraction entry into the parse table for whois.crsnic.net
Registrar WHOIS Server:=>whois_server
Please don’t change the alphabet case, enter exactly as above. See here for details about parse table and extraction tokens.
